Shipping Policy

Last Updated: June 2, 2026 Thank you for shopping with RecHaven. We're committed to making sure your orders arrive swiftly, safely, and exactly as expected. Currently, we only ship to the United States Mainland and do not offer international shipping at this time. Shipping Cost We proudly offer free shipping on all orders. Order Cut-Off Time Orders placed after 6:00 PM (EST), Monday through Friday will be processed the following business day. Processing Timeline Orders are prepared for shipment within 1 to 2 business days from the time your payment is approved. Transit Time Transit time is 2–5 business days. Total Estimated Delivery Time Delivery takes on average 3 to 7 business days. If a product will take longer, we will reach out to you directly to confirm or issue a full refund. Freight Shipments — Large Items Many of our larger items (playground sets, kayaks, e-bikes, arcade games) ship via freight carriers using full-sized delivery trucks. Freight shipments are delivered curbside only. Our team or the carrier will contact you to schedule delivery — please provide a valid phone number at checkout. Shipping Carriers We partner with UPS, FedEx, USPS, and trusted freight carriers to deliver your orders quickly and securely. Order Confirmation & Tracking You'll receive an order confirmation email immediately after purchase and a shipping confirmation with tracking details within 24 hours of shipment. Lost or Damaged Shipments If your package is missing or damaged, please contact us within 1 business day of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund. Questions? RecHaven Phone: +1 (866) 996-7850 Email: support@rechaven.com Address: 2803 Philadelphia Pike, Suite B #1331, Claymont, DE 19703, United States Operating Hours: Monday to Friday: 9:00 AM - 6:00 PM EST