FAQs
Frequently Asked Questions
When will my order ship and arrive?
We work hard to get your order out the door fast. Most orders are processed and shipped within 1–2 business days, sometimes even the same day. On average, total estimated delivery time takes between 3 to 7 business days. If an item has a longer lead time than the time stated, we will reach out to you directly via e-mail or telephone to confirm if that is acceptable for you, if not, we will issue a full refund.
What payment options do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support Apple Pay and Google Pay for added convenience.
What’s your return policy?
We stand behind everything we sell with a 30-Day Money-Back Guarantee. Full return details can be found in our Return Policy section at the bottom of the website.
Can I cancel my order?
Yes! If your order hasn’t shipped yet, you can cancel for a full refund. Just reach out to us right away at support@rechaven.com. Once an order is in transit, it will need to go through the return process.
What if something arrives damaged?
If your package shows any sign of damage — even just the box — please note it when signing for delivery. If you suspect internal damage but can’t inspect it at delivery, write “possible damage” on the delivery receipt. If you find actual damage upon opening, take photos and email them to support@rechaven.com. We’ll take care of a replacement or return promptly.
How do I place an order?
To order online, just click “Add to Cart” for your selected item, then follow the steps at checkout. Prefer ordering by phone? Give us a call at +1 (866)-996-7850 — we’ll help you through the process and confirm your order immediately.
How will I know when my order ships?
You’ll receive an email confirming your purchase shortly after placing your order. Once your item ships, we’ll send you a follow-up email with tracking details once the order ships. If a product is unavailable or backordered, we’ll contact you within one business day with the next steps.
Will I get an email confirmation?
Absolutely. A confirmation email will be sent as soon as you place your order. Make sure your email address is correct at checkout so you don’t miss it. We recommend saving it for your records.
Do you charge sales tax?
We are based in Delaware, which has no state sales tax. Therefore, all orders — whether shipped within Delaware or to other states — are sales tax-free.
Can I make changes to my order after placing it?
Yes — as long as your order hasn’t shipped yet. Simply email support@rechaven.com with your request. If there’s a price change involved, we’ll either refund the difference or send a custom invoice for the adjustment.
For more help, reach out to us!
RecHaven
Phone: +1 (866)-996-7850
Email: support@rechaven.com
Address: 2803 Philadelphia Pike Ste B 1331 Claymont, DE 19703, United States
Operating Hours: Monday to Friday: 9:00 AM - 6:00 PM EST