Billing Terms and Conditions
Effective Date: July 10, 2026
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Rec Haven ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
All prices for products and services are listed in USD and are subject to change without prior notice. Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified. All applicable fees will be clearly displayed at checkout before purchase.
2.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, and Discover
- Express checkout options: Apple Pay, Google Pay, and Shop Pay
2.3 Payment Due Date
Payment for one-time purchases is collected at checkout.
2.4 Promotional and Discount Codes
Promotional and discount codes cannot be combined with other offers or promotions unless explicitly stated.
3. Invoicing
Invoices are issued upon order completion and sent electronically via email to the contact information provided by the customer. It is your responsibility to ensure that all billing information is accurate and up to date.
4. Disputed Charges
If you dispute any charges on your invoice, you must notify us in writing within 14 days of the invoice date. Disputes should be sent to support@rechaven.com and include the order number and details of the dispute. We will investigate and resolve billing disputes promptly.
5. Refunds and Credits
Refunds or credits are provided in accordance with our Refund Policy. Any approved refunds will be processed to the original payment method within 5 to 7 business days.
6. Taxes
You are responsible for all applicable taxes. Rec Haven currently ships only within the contiguous United States (the lower 48 states and Washington D.C.). Applicable state and local sales taxes, if any, will be clearly displayed at checkout. We do not collect or remit international taxes such as VAT or GST, as we do not ship internationally. If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.
7. Billing Errors
If we discover a billing error, we will correct it promptly. If you have been overcharged, we will refund or credit the overcharged amount. If you have been undercharged, we will contact you regarding the outstanding amount.
8. Payment Security
All payment information is handled securely in compliance with industry standards. We use Shopify Payments to process payments and do not store your card information on our servers. Transactions are secured using Secure Socket Layer (SSL) encryption technology.
9. Changes to Billing Terms
We reserve the right to modify these Billing Terms and Conditions at any time. Changes become effective upon posting the updated Terms on our website. Continued use of our services after any such changes constitutes acceptance of the new Terms.
10. Governing Law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in the State of Florida.
11. Contact Information
For any questions or concerns regarding billing, please contact us:
Rec Haven
Address: 8424 Sand Lake Shores Ct, Orlando, FL 32836, United States
Email: support@rechaven.com
Phone: +1 (866) 996-7850
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.